These Terms & Conditions ("Terms") set out the basis on which you may use the services provided by Flower Delivery West Green for ordering flowers online throughout West Green and the surrounding areas. By placing an order on our website, you indicate your acceptance of these Terms. If you have queries regarding any aspect of these Terms, please contact us before ordering.
These Terms & Conditions apply to all purchases and users of the Flower Delivery West Green online service. They are intended for customers residing in or sending flowers to recipients based in West Green and neighbouring locations. Please review these Terms carefully before confirming your order.
Our online flower delivery service offers a simple and convenient way to purchase floral arrangements for delivery within West Green and nearby areas. To make an order:
Upon successful placement of your order, we will send an order confirmation to the specified contact details. Please check all personal and delivery information carefully; incorrect details may result in delayed or failed deliveries.
While we strive to keep our online catalogue updated, flower availability can vary based on season, supply, and individual orders. In rare cases where specific flowers or arrangements are unavailable, we reserve the right to substitute items of equal or greater value and as close as possible to the original selection in style and colour. We commit to maintaining the overall design and value of your chosen arrangement.
All prices for products and delivery are displayed in British Pounds Sterling (GBP) and include applicable taxes unless otherwise stated. Payment must be received in full at the time of ordering. We accept most common forms of electronic payment as indicated at the checkout. Your payment information is handled securely using trusted third-party payment processors.
We reserve the right to adjust prices at any time, but confirmed orders will not be affected by changes made after payment has been received. If there are any discrepancies or payment issues, we will contact you to resolve them before dispatching your order.
We deliver throughout West Green and selected surrounding locations. Delivery areas are defined during the order checkout process—if the recipient’s address falls outside our standard areas, delivery may not be available or may be subject to additional charges. Delivery times are estimates and, while we always strive to deliver on the requested date, we cannot guarantee precise delivery times due to external factors beyond our control, such as inclement weather, traffic, or public holidays.
It is your responsibility to ensure the recipient is available to accept delivery. If no one is present, flowers may be left with a neighbour or in a safe place, and we will aim to notify you or the recipient of the location. Should neither option be viable, a calling card will be left and/or we will attempt to arrange a redelivery.
If you wish to cancel or amend an order, please contact us as soon as possible. Provided your request is made at least 24 hours prior to the scheduled delivery date, we will endeavour to cancel or alter your order and provide a full or partial refund as appropriate.
Orders for same-day or next-day delivery may not be amendable or cancellable after they have been processed or dispatched. Custom, bespoke, or personalised orders cannot be cancelled once preparation has commenced, unless otherwise agreed.
Flowers are perishable goods and are non-returnable unless faulty or not as described. Should you receive flowers that are damaged, of unsatisfactory quality, or not as ordered, please notify us within 24 hours of delivery. Each claim is assessed on a case-by-case basis, and we may request photographic evidence to process your claim promptly.
Where claims are validated, we may offer a replacement, partial refund, or full refund. We are committed to maintaining high standards of satisfaction for our West Green flower delivery customers and will resolve legitimate complaints as quickly as possible.
Our liability to you for any loss or damage is strictly limited to the total amount paid for your order. We are not liable for delays or non-fulfilment caused by events outside our reasonable control, including but not limited to acts of God, strikes, or supply chain disruptions.
Flowers and plants are living products and may vary from those pictured online in terms of size, shape, and colour. Illustrations are for guidance only and do not constitute contractual representations. We do not accept liability for indirect or consequential losses resulting from the delivery or use of our products.
When ordering Flower Delivery in West Green, you undertake to:
Your personal information is collected and processed in accordance with current data protection laws. We only collect information necessary to process your order and deliver the service. All personal details are treated confidentially and will not be shared with third parties except as required for delivery or payment processing purposes.
All content, images, and materials on the Flower Delivery West Green website are owned or licensed by us. No material may be copied, reproduced, or distributed without our express written permission. Our trademarks and branding must not be used without authorisation.
Flower Delivery West Green reserves the right to amend these Terms & Conditions at any time. Any updates will be effective upon their posting on our website. You are advised to review our Terms periodically to remain informed of any changes.
These Terms are governed and construed in accordance with the laws of England and Wales. By using our flower delivery service, you agree to submit to the exclusive jurisdiction of the English courts regarding any disputes arising under or in connection with these Terms & Conditions.
For further information about Flower Delivery West Green’s Terms & Conditions, or if you have any questions about your online flower delivery order in West Green or the surrounding areas, please contact our customer service team using the means provided on our website.
Note: These Terms & Conditions are intended for customers based in West Green and the surrounding areas. By placing an order with Flower Delivery West Green, you acknowledge and accept all terms outlined above regarding the ordering, payment, cancellation, delivery, and liability for your online flower delivery in West Green.
This website is operated by HF ONE LONDON LIMITED, a company registered in England and Wales under company number 14314390.
Our business correspondence address is .
HF ONE LONDON LIMITED operates a nationwide network of trusted local florists and delivery partners. Each local website, including this one serving customers in West Green, represents a specific delivery zone within this network — ensuring same-day delivery and personalised customer care across the UK.
All online orders are centrally processed by our team and fulfilled by approved local partner florists closest to the recipient’s address in or near West Green.
For assistance with orders, returns or account queries, please fill out the Contact Us form.
Please fill out the form below to send us an email and we will get back to you as soon as possible.
